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The Art of
Customer Care

A five star experience, built for hospitality in Africa.

For hospitality businesses ready to grow and for travelers exploring Africa who deserve more.

Kigali City

Invented Approach is a hospitality business accelerator and local experience platform. We empower African hospitality businesses to grow while connecting travelers to exceptional experiences, personalized support, and quality services.

Our Services

An ecosystem of support for ambitious hospitality brands and curated guest experiences.

01

Kigali City

Your local guide and front desk offering personalized support, a curated hospitality directory across Kigali and Lagos, pre-negotiated deals, and a real human customer care team available around the clock.

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02

Kigali City

Curated digital marketing for hospitality partners built to make your business visible, trusted, and bookable.

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Kigali City

We believe that strong partnerships are built on mutual respect and shared goals. We are dedicated to working closely with our hospitality partners to enhance service delivery and improve guest satisfaction.

Let's Partner
Kigali City

We are available around the clock to serve your guests.

We were once guests ourselves, and now we work to take care of your guests.

We eliminate mediocrity through innovative service delivery.

We raise the standard of empowering hospitality businesses.

Everything You Need To Know About Us

Have a Question? Our advisors are here to answer your questions privately.

Invented Approach is a hospitality business accelerator and local experience platform. We help African hospitality businesses grow and become more visible, trusted, and bookable, while connecting travelers to exceptional stays, personalized support, and quality services.

We currently operate in Kigali and Lagos, with over 300 curated directory of verified hotels, apartments, and experience partners across both cities.

OTAs only list your property. We accelerate your business. We combine visibility, trust-building, and bookings through Google Business Profile management, USP content creation, online campaigns, plus on-ground support through our City Concierge.

  • a) Google Business Profile Management: Google Integrated Visuals, review growth targeting 100+ reviews at 4.7+ rating, and SEO/AEO for discoverability.
  • b) USP Content Creation: Content that highlights what makes you unique.
  • c) Online Visibility Campaigns: Targeted social media marketing on Instagram, Facebook, TikTok, LinkedIn, and hospitality platforms.

City Concierge is your local guide and front desk. It offers personalized guest support, a curated hospitality directory across Kigali and Lagos, pre-negotiated deals for guests, and a real human customer care team available around the clock. It helps you deliver 5-star guest experience without increasing your staffing costs.

Yes. We curate, we don't just list. Every hospitality partner listed in our directory is vetted for quality, service, and trustworthiness.

SAY HELLO

If our values sound like your values, let us build together.


+250 799 525 754
+234 811 888 6615
hello@inventedapproach.com
www.inventedapproach.com